Refund & Cancellation Policy

Hexgo Premium and Enterprise memberships include a 7-day risk-free period.

• The Window: To be eligible for a refund, you must initiate contact with our support team within exactly 168 hours (7 days) of your initial purchase timestamp.
• The Process: You must sign in to your account at https://app.hexgo.com/ and open a Support Chat or submit a Support Ticket explicitly requesting a refund.
• Manual Review: Refund requests are reviewed manually. Your account must be in good standing, with no unresolved disputes or violations of our Terms of Service at the time of the request.

All memberships (Monthly, 3-Month, and Yearly) are recurring subscriptions that renew automatically.

• Self-Service Cancellation: You may cancel your subscription at any time to stop future billing by visiting the User Account Dashboard at https://app.hexgo.com/.
• Cancellation vs. Refund: Canceling a subscription stops future charges but does not automatically trigger a refund for the current billing cycle. If you are within your first 7 days and desire a refund, you must follow the outreach process in Section 1.
• No Pro-Rata Refunds: Hexgo does not provide partial or pro-rated refunds for unused time. Upon cancellation, you will retain full access to your tools until the end of your current paid period.

• Renewals: We do not offer refunds for subscription renewals. It is the user’s sole responsibility to manage their subscription and cancel before the next billing date.
• Free Trials: If your membership began with a free trial, you will be automatically charged the full membership price upon the trial’s expiration. To avoid being charged, you must cancel prior to the trial’s end date.
• Coupons: Any applied discounts or promotional pricing expire immediately upon cancellation or at the end of the specified redemption period.

We are committed to resolving billing issues directly with our users.

• Dispute Policy: If you initiate a credit card chargeback for a valid charge that falls outside our 7-day window, we will provide your unique login logs and this signed policy to your banking institution as evidence.
• Account Status: Hexgo reserves the right to permanently terminate the accounts of users who initiate unwarranted chargebacks.

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy. It is your responsibility to initiate contact within the 168-hour eligibility window; no reminders or extensions will be granted.